- What are Consolidated Accounts?
A Consolidated Account is any one of your email accounts that you have setup to be consolidated into your RealProEdge account. This could be a POP3 email account, Hotmail, Yahoo!, AOL, or MSN email account.
- Why store all my email on RealProEdge servers?
Keeping all of your email on RealProEdge servers adds tremendous mobility and accessibility to your email. You can access your server-side email folders from anywhere in the world using your favorite email client. Best of all, any changes that you make to your mail folders are instantly recognized on all computers accessing your email.
No longer do you need to worry about keeping your mail backed up on your computer. We fully back up all of our servers which hold your RealProEdge email.
If you've ever went through the painful process of moving your email and settings to a new computer, a RealProEdge account is for you. Since all data is stored on the server, a few easy clicks is all that is necessary to access all of your email just as you left it.
- Does RealProEdge support autoresponders and forwarders?
Yes, RealProEdge supports setting up autoresponders and forwarders on any one of your email addresses. In addition, RealProEdge allows you to setup a vacation away message to autoreply to all email that is delivered to your RealProEdge account.
- How do I connect to my RealProEdge account?
We have many methods of connecting to RealProEdge. They are:
- RealProEdge webmail Interface, this interface supports not only mail but all groupware features such as Address Books, Calendars, Tasks, Notes, and Journals
- IMAP with any email client, simply add an IMAP account in your email client using
Incoming IMAP server: imap.realproedge.com
Outgoing SMTP server: smtp.realproedge.com
Username:
Password:
- POP3 with any email client, simply add an POP3 account in your email client using
Incoming POP3 server: pop.realproedge.com
Outgoing SMTP server: smtp.realproedge.com
Username:
Password:
- Mobile: point your internet enabled phone's web browser to http://m.RealProEdge.com
- How often are RealProEdge email accounts consolidated?
The RealProEdge consolidation system uses a complex calculation to determine if you are a active RealProEdge user to determine how frequently it downloads your email from your Consolidated Email Accounts. So, the more you use RealProEdge, the more often it downloads your email.
It can be as short as 20-30 seconds between downloads. If you have not logged in for a day or several hours, this time may be longer. However, when you log back into RealProEdge, it will resume checking your accounts in a shorter time period.
- I am still receiving SPAM in my Inbox
If you are still receiving SPAM in your RealProEdge Account you will want to adjust your RealProEdge Anti-Spam settings. You will find these settings in the settings section of the RealProEdge webmail interface. Click on Anti-Spam in the left column of your browser. Then click on Anti-Spam Settings
As you will notice we have some good information on the RealProEdge settings on this page. You have three actions that can be processed when encountering spam, they are:
- Respond to new email senders asking them to verify that they are a human and not machine generated SPAM
- Forward the email to your Spam Folder
- Discard the email message
You may choose to enable one or all of these actions. For each action you will need to choose the SPAM sensitivity setting to process that action. If you have one of these actions enabled and are still receiving SPAM, you should loosen the SPAM sensitivity. For example, if the SPAM sensitivity is set to "Very Likely", try changing this to "Likely".
- How do I eliminate 100% of all SPAM?
You can configure the Anti-Spam Engine to eliminate 100% of all SPAM. This works by verifying that each and every person sending you email has been a verified human.
If someone sends email to your account that we do not have any record of in our database, we will send a email back to the sender asking them to verify they are a human and not machine generated SPAM. While RealProEdge waits, the sender's original email message is placed in your Spam/Unverified mail folder. Once the sender has responded, all of their email messages in your Spam/Unverified folder will be delivered as it normally would. In addition, all future emails from this person will be delivered without delay to your account as they are now a verified human sender.
Enabling full verification of all senders
You need to adjust your Anti-SPAM Settings. These settings can be found in the settings section of the webmail interface. Click on Anti-Spam in the left column of your browser. Then click on Anti-Spam Settings.
Select the checkbox to enable the send a validation request to sender. In addition, change the Spam Sensitivity to: All Messages for this action. You can now uncheck to disable the other two SPAM actions, forward to spam folder and discard message. This is all you have to do, we will now make sure that each email address sending you email has been verified.
- How do I choose which email address to send or reply from?
With the RealProEdge web interface you can choose which email address and name to send from. This may be important to you if you have multiple consolidated email accounts.
To start, you must setup your email addresses, names, and signatures. We call these Identities. They can be configured in the Settings section, just click on Web Settings on the left column. Then click on Identities. This is the interface you will use to add your identities.
Once you have added your identities you can send email from these addresses. To do this, go to the compose email page or simply reply to an email message. Once you are here you will see on the very top line From: with a drop down list of your identities. Simply select the email address you would like to send from. If you would like to add your signature from this identity to your email message, just click the Signature button.
- I find RealProEdge interface too heavy/bulky. Is there a Lite interface?
Yes. To enable the Lite Interface, please login into your RealProEdge account and goto Settings->Web Settings->Web Display Settings and change the default interface to 'Lite Interface'.
- What is the maximum size file attachment I can send?
The maximum size for file attachments is 50MB after encoding. Encoding typically adds 1/3 to the original file so the actual limit is close to 33MB worth of files.
Please note that a majority of the other email service providers, especially the free ones, have a rather restrictive attachment limit of about 10MB. So you may not be able to send huge attachments to subscribers of such email providers.
- My emails show up with the wrong time zone stamp. Can I fix it?
Yes. Login into your RealProEdge account and goto Settings->Web Settings->Web Display Settings and set the appropriate Timezone.
- Can I turn the email Preview Pane on and off?
Yes. Login into your RealProEdge account and goto Settings->Web Settings->Web Display Settings and set the Preview Pane to your desired setting.
- What happens when I am using more Disk Storage than alloted?
A warning is sent when you are using more than 90% of your Disk Storage Space Quota and a new email Suspension Notice is sent when your account reaches the Disk Storage Limit. If you do not resolve the overage within 24 hours, all new emails start getting bounced back to the sender.
You can increase your disk storage by contacting us: support@realproedge.com
- What does the 'All Other Account Data' shown in my Disk Storage Meter details consist of? Can I have it emptied?
The 'All Other Account Data' shows the Disk Storage utilised in your account by things other than emails. This includes Contacts, Notes, Online File Storage, SpamAssassin Database, Calendar, Journal, Personal Information, Mail Rules, Anti-Spam Settings etc. Primarily, it contains the Online File Storage and SpamAssassin Database. You can delete your Online Stored Files yourself, however, if you would like to delete the SpamAssassin Database for your account, you will have to create a Support Ticket.
- I just deleted a lot of emails/folders from my FuseMail account, however, the Disk Storage Meter didn't change one bit. What am I doing wrong?
Please note that it may take upto 24 hours for the disk storage meter to update. To more than compensate the same, we allow you a 24 hour grace period meaning if you were to go above your disk storage right now and only if you were to not resolve the overage within 24 hours only then will your account be suspended for new emails.
- I am unable to use my web browser's right-click options because of RealProEdge's right-click features. Can I disable RealProEdge's right-click features temporarily?
To use your web browser's right-click options, please hold the 'Ctrl' key simultaneously while right-clicking; you need not disable RealProEdge's right-click features.
However, if you still wish to disable RealProEdge's right-click features, please goto Settings->Web Settings->Web Display Settings and enable the option 'Disable Webmail Right Click Menu'.
- How do I change my account's password?
To change your account's password, please login into your account through the webmail interface and go to Settings->Account Maintenance->Change Password & Secret Question/Answer. Then follow the instructions.
- Can I have email alerts sent to my Mobile as a SMS?
Yes, you can set-up such an alert through the Mail Rules Section. The alert will contain the subject, who it was from, and whether the msg contains attachments or not.
To set-up such a mail rule, please login into your account through the webmail interface and goto Settings->Mail Rules->Add a Mail Rule. In the conditions field, choose 'For all messages' or any other condition that may be convenient to you. In the actions field, choose Send a SMS/Email Alert. Select your Wireless Provider and enter your 10-digit wireless phone #. Click on 'Save' and then click on 'Save Rule'. This should do it for you.
- I searched in Contacts section of my RealProEdge account and could not find an option of 'Group Contacts' anywhere? Don't you guys provide a Group Contacts feature?
We do, to create Group Contacts, please login into your account with RealProEdge 2.0 and goto Settings->Forward, Autorespond, Lists->Mailing Lists and create a mailing list. Please note that this feature is not available in RealProEdge 1.0 Classic.
- Can I connect with to RealProEdge with my cell phone?
Yes. You can use any internet enabled cell phone to login to the mobile email interface: http://m.realproedge.com/
You can also have SMS alerts sent to your cell phone.
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